Arrive Early
Please arrive 10–15 minutes before your first class and at least 5 minutes before returning classes. This allows time to check in, settle into the studio, and begin class without disruption.
Class Cancellations
Classes may be canceled without penalty up to 8 hours before the scheduled start time. Cancellations made within 8 hours and no-shows will result in the loss of the class or may incur the applicable late cancellation fee, depending on your membership or package.Late Arrival Policy
For the safety of all clients and to maintain the flow of class, clients arriving more than 5 minutes after the scheduled start time may not be admitted. Late arrivals will be considered a late cancellation.
Waitlist
If a class is full, you are welcome to join the waitlist. If a space becomes available, you will automatically be added to the class and notified. Please remove yourself from the waitlist if your plans change to avoid late cancellation penalties.Health & Safety
Please inform your instructor of any injuries, medical conditions, pregnancy, or physical limitations before class. While our instructors provide guidance and modifications, clients participate at their own discretion and should consult their healthcare provider if they have concerns about beginning an exercise program.Personal Belongings
Please store all personal belongings in the designated cubbies or lockers. Rise & Tone is not responsible for lost, stolen, or damaged items.Hands-On Corrections
Hands-on corrections are an important part of our teaching philosophy and allow instructors to help improve alignment, technique, and body awareness. If you prefer not to receive hands-on adjustments, simply let your instructor know before class. We are always happy to respect your preference.Cell Phones
To preserve the experience for everyone, please silence your phone before class. Calls and texting are not permitted during class.Studio Etiquette
To maintain a focused and respectful environment, we ask that all conversations end before class begins. During class, clients should remain attentive to instruction and avoid talking unless prompted by the instructor.
Any behavior that disrupts the class experience including excessive talking or use of a cell phone may result in the client being asked to leave the class without a refund or credit.Children & Guests
Only registered clients are permitted in the studio during class unless otherwise approved by management.
Memberships & Packages
All memberships and class packages are non-transferable and non-refundable. Expiration dates, billing policies, and membership terms are outlined at the time of purchase.Photography & Social Media
Photography and videography may occur within the studio for marketing and promotional purposes. If you prefer not to be photographed or recorded, please notify a member of our team before class, and we will happily accommodate your request.